It’s not easy to set your resume apart from your competition. Most job applicants get rejected in the first round of application screening, and only 2 to 3% of applicants receive an interview call. So what changes can you make to your resume to increase your chances of getting a […]
8 Easy Tricks to Have the Perfect Call Center Resume Read More
The most basic hosted IVR plans can cost as little as $20 per user per month. For more advanced cloud-based IVR systems, prices can go up to several hundred dollars per user per month. On-premise IVR systems involve a larger upfront investment, ranging from $5,000 for the most basic setup
Can’t Find Clear IVR Pricing? These Estimates Will Help Read More
Call center workflows can help you automate tasks, free up your agents’ time, stay financially lean, and ensure that customer inquiries are handled on time. However useful they may be, though, you don’t need a million workflows to get your call center going. Just the right ones. Pro-Tips for Implementing
5 Cost-Cutting Call Center Workflows You Can Copy Right Now Read More
I’ve got bad news. Most online legal services are a waste of time and money. We don’t use any of them ourselves. And we’ve tried a bunch over the years. Almost all of them are trying to suck you into an annual subscription and then hope you forget about it.
The Best Online Legal Services (Don’t Get Scammed) Read More
Sales and technical support teams are like little armies protecting a company’s reputation. Call center representatives, meanwhile, are like field commanders who answer calls, troubleshoot issues, and track all of their progress to protect the company and its customers. But being a call center representative requires a lot of skills
7 Tips To Land Your First Customer Service Call Center Job Read More
Although call masking can be used to keep some phone numbers hidden, it’s nice to know who is calling you the rest of the time. One of the lesser-known ways of doing so is to have your device announce caller names out loud. Not only can this save you time,
(Exact) Steps to Announce Caller Name on ALL Devices Read More
A lot of people don’t really need HR outsourcing–they need the right HR or payroll software. Solutions like Gusto and Rippling automate many HR tasks like onboarding and payroll, handle compliance for you, and much much more. You will have to click a few buttons and do a few things
Best HR Outsourcing Services–Do You Really Need Them? Read More
When it comes to keeping customers on the line, there are four key call center IVR (Interactive Voice Response) practices that make a real difference. These practices are vital because they address common reasons why customers hang up—and can help you prevent customer hangups in the future. We’ll break down
Use These 4 IVR Best Practices to Avoid Customer Hang Ups Read More
