Healthcare Reputation Management: 7 Tricks to Do First

Quick Sprout Editorial — Tue, 30 Apr 2024 16:00:00 +0000

Staying on top of what people are saying or writing about you is about more than ego. It helps you amplify the positive and quickly resolve anything negative—before it blows up. Healthcare providers face a unique challenge when it comes to their reputations. How current and future patients view you […]

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3 Types of Call Center Reporting and Which Is Right for You

Quick Sprout Editorial — Thu, 25 Apr 2024 16:00:00 +0000

Managing a call center well requires a lot of careful decision-making and even more data to back it up. At the same time, though, it can be extremely difficult to know which KPIs and metrics matter the most to your specific business. There are three types of call center reports […]

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Will a Call Simulator Help Your Agent Training? Not Really

Quick Sprout Editorial — Mon, 22 Apr 2024 16:00:00 +0000

Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term. […]

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7 Essentials to Reputation Management for Celebrities

Quick Sprout Editorial — Thu, 18 Apr 2024 16:00:00 +0000

As a celebrity or public figure, society holds a magnifying glass to everything you do. With the world hanging on to your words and actions, it’s no surprise they’ll spin things to suit their world views, take quotes out of context, or paint you in a negative light every chance […]

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Should You White Label Reputation Management? It Depends

Quick Sprout Editorial — Wed, 17 Apr 2024 16:00:00 +0000

White label reputation management involves offering reputation management services under the name of another agency. An example would be a digital marketing agency that doesn’t specialize in reputation management entering a white label agreement with a specialist reputation management agency to deliver services on its behalf. In some cases, certain […]

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Who Should Use Reputation Management (+Getting Started)

Quick Sprout Editorial — Tue, 16 Apr 2024 16:00:00 +0000

Reputation management involves monitoring and influencing your reputation with the goal of both protecting and enhancing it. Given that negative press can spread quickly through news, social media, and other digital outlets, this practice has arguably never been more important than it is today. What Reputation Management Includes Here are […]

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How to Automate Your Personal Reputation Management

Quick Sprout Editorial — Mon, 15 Apr 2024 16:00:00 +0000

In today’s digital world, information spreads like wildfire. That includes information about you. What people read about you online—whether accurate or not—impacts your reputation and potentially all aspects of your life. You want the things people read about you to be true. But keeping track of everything that appears online […]

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Call Blocking Done Right (The First Time)

Quick Sprout Editorial — Mon, 08 Apr 2024 16:00:00 +0000

If you’re getting unwanted calls from people and numbers you don’t recognize or wish to hear from, call blocking is the answer you’ve been waiting for. Whether it’s relentless spam, overzealous agents, persistent recruiters, or someone from your personal life, call blocking can put a stop to all of it—and […]

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What Your Average Call Duration Says About Your Team

Quick Sprout Editorial — Fri, 05 Apr 2024 16:00:00 +0000

Data makes the world go round, but without proper context, it can only tell a small part of the story. At a call center, for example, the average time that agents spend on calls tells you very little about the success of those calls. If the calls are super short, […]

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10 Signs to Know You’re Ready for Cloud IVR (+How to Use It)

Quick Sprout Editorial — Thu, 04 Apr 2024 16:00:00 +0000

A cloud IVR (interactive voice response) system is a call center solution that combines automated voice prompts with integrated features like payment systems and access to live agents. As cloud computing has moved from niche to mainstream, most IVR operations have followed suit by migrating from on-premises to cloud-based solutions. […]

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Steal These Free Call Center Job Description Templates

Quick Sprout Editorial — Sun, 31 Mar 2024 16:00:00 +0000

Recruiting and hiring call center employees can be a pain, but it doesn’t have to be so bad. For example, depending on the roles you’re looking to hire, you may not even have to write a job description—because you can just use ours instead. Below, we’ve put together four of […]

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Intelligent IVR: What it Can (and Can’t) Do…Yet

Quick Sprout Editorial — Sat, 30 Mar 2024 16:00:00 +0000

Electronic voices have been destined to answer phone calls ever since Bell Labs invented the Voder machine at the tail-end of the 1930s. These days, everybody and their mother has been greeted by an IVR (interactive voice response) phone system to walk them through a customer service calling menu in […]

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A Visual IVR Can Do This One Thing That Regular IVR Can’t

Quick Sprout Editorial — Fri, 29 Mar 2024 16:00:00 +0000

Visual IVRs (Interactive Voice Response) combine traditional IVR technology with visual elements such as images, videos, and menus that make for a fast, user-friendly experience. In call centers where there’s a large volume of incoming calls and customer inquiries to handle, visual IVRs can help customers get their answers more […]

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9 Cold Calling Tips To Increase Your Sales This Week

Quick Sprout Editorial — Thu, 28 Mar 2024 16:00:00 +0000

If you work in an outbound call center, you know how important it is to hone your skills and keep outperforming the competition. At the same time, you also know not to waste time with useless gimmicks and low-level advice that was written by AI in two seconds. What you […]

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12 IVR Call Flows You Can Steal (and Use) in Your Call Center

Quick Sprout Editorial — Wed, 27 Mar 2024 22:00:00 +0000

Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays. Below, we’ll explore 12 call flows that you can implement in your […]

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Business Continuity–8 Steps to Future-Proof Your Call Center

Quick Sprout Editorial — Wed, 27 Mar 2024 16:00:00 +0000

You want your call center to be prepared to tackle any challenge and come out safely on the other side. While many may brush over their business continuity plans and adopt a so-called “agile” approach to potential disasters, having a plan in place will make all the difference when facing […]

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Are Local Calls Still a Thing? Not Really

Quick Sprout Editorial — Tue, 26 Mar 2024 22:00:00 +0000

A local call is one that is placed and received within the same zip code—or technically within the same switching center. Below, we’ll break down what a local call is, how it differs from a long distance call, and why local calls are now irrelevant. An Example of a Local […]

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The Best Way to Get Call Transcriptions (+5 Alternatives)

Quick Sprout Editorial — Tue, 26 Mar 2024 16:00:00 +0000

If you’re looking for a robust tool that transcribes your calls in real-time, integrates with the most popular meeting platforms, and can even attend meetings in your place, Otter.ai is for you. In this post, we’ll share exactly how to use Otter, plus we’ll give you some alternative options for […]

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How to Safely Set Up Your Own Wake Up Call Service

Quick Sprout Editorial — Mon, 25 Mar 2024 22:00:00 +0000

Imagine the convenience of a hotel concierge, but with a recording that you can customize. That’s the draw of an at-home wake-up call service—which is far more affordable than booking a hotel room just to get access to a concierge. In any case, for less than the cost of a […]

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Call Center Outsourcing Costs: How Much Is It REALLY?

Quick Sprout Editorial — Mon, 25 Mar 2024 16:00:00 +0000

For most business owners, the main reason why they would outsource their call center services is that it’s usually the least expensive option. Be that as it may, there are several factors that go into the final cost of doing so—including the type of call center, its location, and the […]

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